We provide high-quality embroidery machine parts and industrial machines.
However, if there is an issue with your order, we are here to help.
Eligibility for Refund
You may request a refund if:
The item is defective or damaged
The wrong product was delivered
The product does not match the description
Non-Refundable Items
Used or installed machine parts
Industrial machines after shipping
Customized or special-order items
Refund Process
1. Contact us within 7 days of receiving the product
2. Provide order number + photos/video of the issue
3. Our support team will verify the problem
4. Eligible refunds are processed to your original payment method
Return Shipping
Return shipping costs must be paid by the customer unless the item is defective or wrong.
Bulk Orders / Industrial Machines
For high-value machines ($2000–$20,000), refund/return policy depends on manufacturer rules.
Please contact us for full details.
3. Shipping Policy (International Shipping)
Shipping Policy
Processing Time
Orders are processed within 1–3 business days.
International Shipping
We ship worldwide including:
USA
China
UAE
UK
Europe
South Asia
Shipping charges depend on:
Product weight
Country
Courier service
Estimated Delivery Times
USA: 7–14 business days
China: 5–10 business days
UAE / Middle East: 5–10 business days
Europe: 10–20 business days
Tracking Information
Tracking numbers are provided after dispatch.
Customs & Import Fees
International buyers are responsible for customs duties and taxes of their respective country.